Last Updated: October 2026

At Aviya Skincare, we want you to feel confident in every purchase. If something isn’t right, we’re here to help. This policy explains how refunds and returns work so everything stays clear and simple.

Refunds for Defective Products

If your product arrives damaged, defective, or unusable, we will issue a full refund. Just contact us within 14 days of receiving your order and include a photo of the issue so we can take care of it quickly.

Refunds are issued to the original payment method once the issue is confirmed.

Returns

We accept returns on a case‑by‑case basis. Because skincare is a personal‑use product, we review each return request individually to make sure it’s handled fairly.

To request a return, contact us with your order number and the reason for the return. We’ll let you know the next steps.

Return Shipping Costs

Customers are responsible for the cost of shipping returned items back to us. We recommend using a trackable shipping method so you can confirm delivery.

How to Start a Refund or Return

Email us at support@aviyaskincare.com with:

• Your name

• Order number

• Reason for refund or return

• Photos (if the product is defective)

We’ll respond as quickly as possible with instructions.